AirAsia says it is disappointed at the Immigration Department’s attempt to lay blame on the low-cost carrier for the congestion at the Low-Cost Carrier Terminal (LCCT) yesterday.
In a statement today, AirAsia chief executive officer Aireen Omar (left) said the Immigration Department was already informed of the required services at the LCCT.
"We are disappointed with the remarks from the Immigration Department which attributed the fault to AirAsia.
"The announcement of AirAsia’s operations to move to KLIA2 was made on April 15, 2014 after discussions and mutual agreement with Malaysia Airports Berhad.
"We have kept the Immigration Department well informed on the adequate facilities needed to facilitate our guests," she said.
Aireen was responding to Immigration Department director-general Aloyah Mamat who blamed AirAsia for refusing to move earlier to KL International Airport 2 (KLIA2) which led to the clog-up at the LCCT.
"A large portion of Immigration Department personnel have been deployed to KLIA2 and only a few international counters and four auto-gates for Malaysians are open at the LCCT," Aloyah had toldMalaysiakini.
Aireen said AirAsia accounts for at least 90 percent of traffic at LCCT and will still be operating at LCCT until May 8 before moving to KLIA2 on May 9.
"There will still be a steady flow of guests travelling through the LCCT till then and adequate immigration counters should continue to be open to cater to the high traffic volume here," she said.
Addressing the congestion yesterday which saw guests missing their flights, Aireen said AirAsia has assisted them to change flights.
"We were made aware of the situation at the immigration counters yesterday and we feel for our guests who were affected by it.
"Some of them missed their flights due to the long queues and we have assisted them by waiving their flight change fee," she said.
Source : http://www.malaysiakini.com/news/261871
In a statement today, AirAsia chief executive officer Aireen Omar (left) said the Immigration Department was already informed of the required services at the LCCT."We are disappointed with the remarks from the Immigration Department which attributed the fault to AirAsia.
"The announcement of AirAsia’s operations to move to KLIA2 was made on April 15, 2014 after discussions and mutual agreement with Malaysia Airports Berhad.
"We have kept the Immigration Department well informed on the adequate facilities needed to facilitate our guests," she said.
Aireen was responding to Immigration Department director-general Aloyah Mamat who blamed AirAsia for refusing to move earlier to KL International Airport 2 (KLIA2) which led to the clog-up at the LCCT.
"A large portion of Immigration Department personnel have been deployed to KLIA2 and only a few international counters and four auto-gates for Malaysians are open at the LCCT," Aloyah had toldMalaysiakini.
Aireen said AirAsia accounts for at least 90 percent of traffic at LCCT and will still be operating at LCCT until May 8 before moving to KLIA2 on May 9."There will still be a steady flow of guests travelling through the LCCT till then and adequate immigration counters should continue to be open to cater to the high traffic volume here," she said.
Addressing the congestion yesterday which saw guests missing their flights, Aireen said AirAsia has assisted them to change flights.
"We were made aware of the situation at the immigration counters yesterday and we feel for our guests who were affected by it.
"Some of them missed their flights due to the long queues and we have assisted them by waiving their flight change fee," she said.
Source : http://www.malaysiakini.com/news/261871
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